Re: Laserjet CP1025nw HP system tray has stopped working (2025)

Run> regedit

Expand HKEY_LOCAL MACHINE

Open all the folders, you are looking for HP items

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

Remove all HP items from RUN and run once

This cured the problem on my computer. HP basically wants you to run their whole program upon startup while all you did and usually want is to download and install the driver for your new printer.

If these instructions don't make sense to you and you are unsure aboutmaking these changes-do like I did and get some IT help (not from HP clearly!).

Hope this information was useful to you.:catvery-happy:

Hi Everyone, HP knew the cause of the problem but did not want to admit that their driver update caused the error. The driver update caused a miss-communication with the tray system of the printer. Now, HP produced a firmware update that is available to fix this issue. Please check the message from HP on thisstring where the HP tech posted the firmware update link. Good luck for everyone. I always believed that HP is the best printer manufacturer in the world. But in the last few years, the plastic crap they roll out with the dishonest practices by their tech support management; leading unsuspecting printer owners down dark paths where the printer owner is the only looser is very shameful.{Content Removed}

Hi,

i have the same problem "hp system tray has stopped working".

O.S. Win 7 Pro 64 - Hp last drive for CP1025 "2010.827.1.24514"

this is the message (system in italian language:

Firma problema:
Nome evento problema: BEX64
Nome applicazione: HPCP1020STRAY.EXE
Versione applicazione: 2010.827.1.24514
Timestamp applicazione: 4c78a7c8
Nome modulo con errori: hppdcompio.dll
Versione modulo con errori: 1.3.0.24
Timestamp modulo con errori: 4c9685da
Offset eccezione: 000000000000552c
Codice eccezione: c0000417
Dati eccezione: 0000000000000000
Versione SO: 6.1.7601.2.1.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 987d
Ulteriori informazioni 2: 987ddb250cb0f877e1bb592852819c3e
Ulteriori informazioni 3: 0c63
Ulteriori informazioni 4: 0c63b75e862a6d0451159d967d55799e

I tried reinstalling the drivers but i have the same error.

Hi

Have you tried installing the basic driver, and the basic driver update to see if you have the same issue?

Let me know if you have the same issue using the basic driver. Can you also provide me a screenshot of the error message you are receiving?

Firmware update:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-86491-4&cc=us&dlc=en&lc=en&...=

Basic driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-90357-1&cc=us&dlc=en&lc=en&...

Basic driver update:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-98162-1&cc=us&dlc=en&lc=en&...

Hi

thanksfor the reply,
I will tryto applythese changesand thenI willreport results.

The operation isscheduledforMarch 29.

Himmmaarree,

Did the steps provided help resolve the issue for you?

Himmmaarree,

Can you install the printer on a different computer, and then let me know if you have the same issues?